Chambers & Partners
Leading the digital transformation of all critical internal SaaS business data and research systems. The system is used by over 250 researchers and covers extensive research of over 80,000 lawyers worldwide.
In the project I conducted E2E service design of whole business critical platform, identified key business divisions to digitalise and reduced task times by up to 500%.
How I did it
Within the service design I would conduct Heuristic reviews of current systems and designs, which would be strategised to redefine the process and journeys.
This would then create smaller projects and I would building KPIs and benchmarks for the project and for each area of the system to ensure the project is a success.
Run discovery sessions to understand the users needs from different areas of the business, from the research department, to the Insights and sales teams.
Gorilla testing MVP products, Running testing sessions remotely in individual sessions and using software for large quantitative
sessions.
Creating wireframes, prototypes and Hifi designs for the development team. Working with multiple development teams to oversee new data capture systems, data analytical systems and publishing system